Yes, all of our knitwear is lovingly handmade using our own designs by Clementine and Nanna Satsuma.

Our knitwear is made in the UK using carefully chosen, high-quality yarns.

We use premium yarns that have been tried, tested and worn to make sure they’re comfortable and long-lasting.

We recommend gentle hand washing or a wool cycle with mild detergent, reshaping while damp and drying flat.

Yes, all of our knit designs are our own and created in-house.

Sometimes. As our knitwear is handmade, restocks depend on time and yarn availability.

Yes. Handmade knitwear has a lead time of up to 4 weeks for your order to be made and processed, not including delivery time.

As knitwear is handmade to order, I’m unable to accept returns unless there is an obvious fault or mistake on my part.

I’m happy to refund faulty items within 14 days of purchase, as long as they are unworn and in their original packaging.

Please contact me before returning the item so we can discuss the issue and arrange the next steps.

No, our clothing collection is curated rather than handmade.

Our clothing is made by trusted manufacturers, with some pieces produced in Italy.

Each piece is hand selected for comfort, quality and how it feels to wear. If we wouldn’t wear it ourselves, it won’t be in the collection.

We work with manufacturers we trust and choose clothing based on quality, longevity and responsible production where possible.

Care instructions are listed on each product page to help you look after your pieces properly.

I currently ship within the UK and worldwide.

All orders are sent using Royal Mail.

UK delivery usually takes 3–5 working days once your order has been dispatched.

Europe deliveries usually take 5–7 working days, and deliveries outside Europe typically take 7–10 working days after dispatch.

Dispatch times can be between 7–14 days. I always do my absolute best to get your order out to you as quickly as possible.

Yes. Handmade knitwear has a lead time of up to 4 weeks for your order to be made and processed, not including delivery time.

For orders shipped outside the UK, any customs fees or import charges are the responsibility of the customer.

Postage is charged at a flat rate per order.

• UK, £3.99 per order
• Europe, £15 per order
• Australia, New Zealand & America, £25 per order

Yes, clothing items can be returned within 14 days, provided they are unworn, undamaged and in resellable condition.

Items must be returned in perfect condition. Items that smell of washing detergent, fabric conditioner or Febreze will not be refunded.

No, sale items are non-refundable.

At the moment, I’m unable to cover the cost of return postage.

I strongly recommend returning items via Royal Mail Tracked. If you choose not to use a tracked service, I can’t be held responsible for lost parcels.

Refunds are issued as soon as returned items are received and checked. It may then take a few days for your bank to process the refund.

Please include your name and order number in the parcel so I can process your refund.

SoSatsuma Clothing
287 Manchester Road
Tyldesley
Manchester
M29 8NT

As knitwear is handmade to order, I’m unable to accept returns unless there is an obvious fault or mistake on my part. Please contact me before returning the item so we can discuss the issue and arrange the next steps.